A fantastic buyer expertise depends on manufacturers aligning each interplay throughout every of their many touchpoints, making a seamless omnichannel journey. In 2020, omnichannel buying jumped 50% because the Covid-19 pandemic compelled many modifications on corporations, specifically the necessity to serve clients digitally. Prospects count on to seamlessly transfer between net, cellular, and in-store they usually count on interactions to be contextual, constant, and related to them.
This webinar will draw on key tendencies and findings from Econsultancy’s new Reaching Omnichannel Excellence Greatest Observe Information and can look at:
- What constitutes a superb omnichannel expertise and the advantages of delivering on this
- The success components to growing an Omnichannel Technique and overcoming limitations
- Delivering beneficial omnichannel experiences throughout all touchpoints
- Getting omnichannel advertising and marketing proper to drive engagement, loyalty and retention
This webinar will likely be hosted by Econsultancy Senior Analyst, Lynette Saunders.