ShareASale releases new accomplice Assist Middle and ticketing help system

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As a part of our dedication to repeatedly enhance your expertise on our platform, we’re excited to launch ShareASale’s new Assist Middle and ticketing help system – out there tomorrow, Might 17.

Please word: We’re upgrading the Assist Middle and ticketing help system at 3pm CT on Tuesday, Might 17. Entry could also be quickly unavailable however can be full by finish of enterprise day. In case you at present have an open help request within the earlier ShareASale ticketing system, this can mechanically be transferred to the brand new ZenDesk system throughout this time and you’ll obtain emailed directions on find out how to entry as soon as full.

What’s
the brand new Assist Middle and the way do I entry it?

Powered by Zendesk’s award-winning customer support software program, ShareASale’s new Assist Middle is an all-in-one help hub designed to drive accomplice success. Go to the location for entry to articles, movies and guides on subjects together with program coaching, progress alternatives, trade and sector insights and accomplice recruitment, in addition to common steering and optimizations. The Assist Middle can also be the place you possibly can submit a ticket to request additional help from our crew of specialists.

To
entry the brand new Assist Middle and submit a ticket:

What are the advantages of the brand new Assist Middle?

ShareASale’s fashionable Assist Middle accelerates our customer-first method, making assets extra available to all companions. In case you can’t discover solutions to your questions, merely elevate a ticket through one of many above strategies. You may be requested to pick out your account kind and reply some preliminary questions to assist us perceive the scope of your request and supply suggestions. The extra data you possibly can present, the better it’s for us to help.

Begin
utilizing the Assist Middle At the moment for:

  • 24/7
    entry to related accomplice assets
  • Accelerated
    response instances
  • Outlined
    ticket fields to extend response relevancy
  • Actual-time
    help suggestions
  • Direct
    entry to crew of specialists

Alexandra Forsch, president of Awin US, says, “ShareASale’s new Assist Middle elevates our means to deliver long-term success to shoppers by offering direct entry to professional steering, tips about find out how to strengthen relationships with companions, and greatest practices for scaling packages. The platform additionally permits our companions to simply get solutions to any query by way of both a devoted article or by a member of the crew. We’re excited to supply one more useful resource that will help you discover success within the affiliate channel.”

We hope you’ll discover worth in our new Assist Middle and ticketing help function and sit up for your suggestions. You’ll be able to go to it right here or straight inside the UI beginning tomorrow, Might 17.

For any
questions, please contact [email protected]

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