Google is rolling out a brand new characteristic for Enterprise Profiles that means that you can arrange automated responses to regularly requested questions from clients.
Utilizing this characteristic, you’ll be able to recommend questions for folks to ask when messaging your enterprise through your Google Enterprise Profile. Much like how a customer support chatbot works on enterprise web sites.
Additionally, within the type of a chatbot, you’ll be able to arrange automated responses to the questions.
This characteristic was noticed by website positioning skilled Stefan Somborac, who shared his discovery on Twitter:
New characteristic for Messages on Google Enterprise Profile:
FAQ– Create as much as 10 FAQ
– Questions max. 40 char
– Solutions max. 500 charMaybe one of the best characteristic: Solutions can embrace hyperlinks.
Nice alternative to hyperlink clients to in-depth content material in your web site! pic.twitter.com/4z7RmlfMLP
— Stefan Somborac (@StefanSomborac) July 20, 2022
There’s no official announcement concerning the addition of automated FAQs for Google Enterprise Profiles, however I confirmed the brand new characteristic by checking this assist web page with the Wayback Machine. The part on FAQs isn’t current in cached variations of the web page from final month, which implies the launch occurred inside the previous a number of weeks.
Right here’s extra about how automated FAQs work and learn how to set them up for your enterprise.
How To Set Up Automated FAQs On Your Google Enterprise Profile
Companies can now pre-populate a listing of questions for purchasers to ask after they provoke a chat through your profile on Google.
You possibly can craft a response for every query that sends routinely, so the client doesn’t have to attend for a reply.
Should you discover you’re getting most of the identical questions, this is a wonderful alternative to save lots of time and serve your clients extra effectively.
You may as well use this characteristic to get clients off Google and onto your web site. Responses can embrace hyperlinks, so be happy to direct clients to a web page in your web site that solutions their questions.
To allow automated FAQs in your Google Enterprise Profile, comply with these steps:
- Seek for “my enterprise” in Google on an internet browser.
- Click on Clients after which Messages.
- Click on Menu, after which Message settings, after which Handle regularly requested questions.
- Click on +Add a query
You possibly can arrange ten questions per enterprise profile. Questions may be most of 40 characters, and solutions may be most of 500 characters.
Featured Picture: NicoElNino/Shutterstock
